Mums Rate The Best Private Maternity Care in Australia as The Bays Hospital
In exciting news The Bays Hospital was recently voted Best Maternity
Hospital in Australia in a survey conducted by Medibank Private. Read More
The Bays Hospital Building For Your Future expansion commenced in September 2010. The redevelopment of the hospital has recently been completed. Read More
The provision of appropriate and effective health care requires a partnership between you, the patient, and your chosen health care facility. To ensure you receive quality healthcare it is important that you understand your rights and responsibilities.
For further information please refer to the booklet 'Know Your Rights and responsibilities as a private patient in hospital' Private Patients' Hospital Charter' This can be found on your locker. If you do not have one, please ask your nurse for a copy.
Compliments, Suggestions and Complaints
Internal Informal Process
Often, patients and family members can see ways that services can be improved. If you have ideas or suggestions, please share them with us and let the staff know.
It is our policy to follow up and action any issues brought to our attention and to pursue a satisfactory resolution.
Internal Formal Process
External Formal Process
Privacy Act 1998 [incorporating Privacy Amendment (Private Sector) Act 2000]
Health Records Act 2001
Know your patients' rights and responsibilities as a private patient in hospital – Private Patients' Hospital Charter. 2004.
National Health Act 1953, Section 73F.