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Patient Information

Mums Rate The Best Private Maternity Care in Australia as The Bays Hospital

In exciting news The Bays Hospital was recently voted Best Maternity Hospital in Australia in a survey conducted by Medibank Private. Read More

The Bays Hospital Building For Your Future expansion commenced in September 2010. The redevelopment of the hospital has recently been completed. Read More

Click Here to download a copy of our patient information booklet

Admission Paperwork

To help us prepare for your admission we require your admission forms no later than three days prior to the day of your admission. These should be returned to Reception, The Bays Hospital Group, Vale Street, Mornington or please fax the forms as soon as possible to 03 5975 2373.

If you have not received the admission forms from your doctor, please download and print the files below, and return them as described above.

If you have any difficulties with downloading or completing these forms, please contact The Bays Hospital on 03 5975 2009.

Patient Consent Form

Patient Registration Form

Patient History Form

When You Arrive

Please check in at reception located via the Vale Street entrance. Administration staff will complete an interview process and you will then be escorted to your room.

What To Bring To Hospital

Any admission paperwork not yet mailed
Medicare card
Health fund membership or health card or Work Cover/TAC insurer details and copy of approval/claim number
Please contact your health fund/insurer prior to your admission in order to verify your membership level of cover, what your fund will cover and if you are required to pay any excess
Department of Veterans' Affairs card, Pension Entitlement care, and/of Pharmaceutical Entitlement card eg. Safety Net
Your credit card/EFTPOS card or other preferred method of payment. Please note we do not accept AMEX or Diners Card
Any correspondence from your doctor
Any scans and x-rays
Pyjamas/nightdress, dressing gown, slippers/soft shoes. You may wear comfortable casual clothes during the day. (Please note that we are unable to wash patient clothes so please ensure enough clothing items are packed or that you have made provisions for family/friends to wash your clothes for you during an extended stay)
All toiletries including soap, shampoo, toothpaste, toothbrush, shaving items, hairbrush, a small box of tissues etc.
All of your current medications in their original bottles/boxes/webster packs

What Not To Bring

For your safety and security reasons, we ask you not to bring:

large amounts of cash (a maximum of $10 is recommended)
hot water bottles or electric blankets
your own television
oil burner, incense or candles
expensive or precious jewellery

Meals

Our Chef and Food Services Manager provide meals according to the specific requirements of each patient. If you have any special dietary needs or food allergies, please advise the nursing staff when you are admitted.

Having An Operation At The Bays

Your doctor would have provided you with specific information about your operation, any pre-operative preparations and instructions on medications. If you have not been given this information, please contact your doctor's surgery.

We ask that you telephone the hospital reception on (03) 5975 2009 after 3pm on the working day before your operation to confirm your admission time.

If you are feeling unwell in the days prior to your operation, please contact your doctor's surgery. It may be unsafe for you to have an anaesthetic and your surgery may need to be rescheduled. Please contact us if you are unable to attend the hospital on the day of your operation.

Surgery Times

Patients sometimes experience lengthy delays between admission time and the time of the schedued operation. Your anaesthetist will see all patients prior to the commencement of the first operation of each morning or afternoon list and will then remain in the operating theatre for the duration of all operations during that list.

The number of operations the doctor is performing may also determine the length of your wait.

Your surgeon will decide the order of patients and operations on his/her operating list. Some things that may affect what number patient you are on the operating list are:

Whether you are a diabetic (diabetic patients generally are earlier in the list because it can be dangerous for them to be fasting for lengthy periods)
Your age
Any other medical conditions you may have
The type of operation you are having

Although there is a television in your room, we recommend that you also bring a book, magazine or other items to assist you to pass the time.

Day Surgery Admissions

Due to restricted space and in consideration of patient privacy, it is not possible for family members and friends to remain with the patient in the waiting room prior to surgery or during recovery. (Children under 16 years are excepted: we ask that one accompanying adult remain with the child prior to surgery and during recovery. Nursing staff will direct the accompanying person to a designated waiting area whilst the child is in surgery).

Once you have had your operation, you will return to the Day Stay Unit to recover and when you are able, our DSU staff will give you a drink and light refreshment and ensure you are well enough to go home.

Please consider how you will get home after discharge. Day surgery patients are not allowed to drive after their procedure. We stongly advise that all patients have a family member or friend stay with them at home for 12-24 hours after they are discharged from day surgery.

If you are very frail or have any special needs please contact the hospital prior to your admission day.

Children Admitted To The Bays

We ask at least one parent/carer to be with the child at all times during their hospital stay. We encourage parents and carers where possible to be involved with the child's care, including washing, feeding and entertainment. This helps to minimize the child's distress at being in a strange environment and being cared for by strangers. One parent/carer only is allowed to stay overnight and a fold away bed will be provided in the child's room.

Your Discharge From Hospital

When your doctor has confirmed your discharge, a nurse will complete your discharge paperwork and let you know of any follow up doctor appointments, community nurse visits (if required) and details of any other services you may require.

Check out time is 10am. We ask you to advise the nurse or receptionist when you are leaving the ward.

Before you leave, please:

make arrangements for transport home
pick up all medications, x-rays and scans
collect follow-up information provided by the hospital
pack and check your room for personal belongings

Settling Your Account

Patients are required to pay their estimated expenses in full at the time of admission. Additional in-house costs such as phone calls, visitors' meals etc. are to be paid on departure.

If there are any late charges, such as last day medications, we will post them to you. We accept payment in cash, cheque, and by major credit card, except AMEX and Diners Card. The hospital has EFTPOS facilities, but we regret no cash out service is available.

Further information

Cafe

The Bays Hospital Cafe serves hot and cold drinks, cakes and light meals, either indoors or outside in our courtyard from 8.00am - 4.00pm Monday to Friday and from 12.00am - 3.00pm Saturday. The Cafe is closed on Sunday

Mail

Incoming mail is delivered to you daily. Outgoing mail may be given to nursing staff or left at Reception for posting each afternoon.

Newspapers and Magazines

Daily newspapers and magazines are availabe for purchase from the Reception Desk, located on the Ground Floor.

Parking

Ample parking is available in the Vale Street car park with a convenient 5-minute patient drop-off area near the Hospital's main entrance. Parking

Smoking

The Bays maintains a non-smoking policy for all patients, visitors and staff within the Hospital. Smoking areas are available in the Courtyard. .

Telephones

Every patient has a bedside telephone for family and friends to call you direct. While local landline calls are free, calls to mobile phones and STD or ISD calls will be charged at the usual call rates. These charges are to be paid to the Hospital on discharge.

Volunteers Gift Shop

The Bays Hospital volunteers run a Gift Shop specialisiing in hand made knitted baby garments, gift items, greeting cards, soft toys and balloons. The Gift Shop is located at the Main Street end of the Ground Floor corridor.

If you would like to make a donation or a bequest to The Bays Hospital Group, please contact the Public Relations Department on (03) 5976 5242. All discussions are held in confidence.